HIMSSCast: Patient Perspectives on AI in Healthcare

AI has the potential to transform healthcare by enhancing accessibility and personalizing care, but trust remains a critical concern. Speaking on HIMSS AI in Healthcare Forum, Mark Polyak of IPSOS and Dr. Lukasz Kowalczyk shared research showing patients value AI for its 24/7 availability, timely responses, and ability to provide personalized information. However, they emphasized the need for transparency and thoughtful integration of AI into clinical workflows to meet patient expectations and address frustrations over enduring challenges like cancer care and mental health disparities.

Their discussion underscores that while AI can empower healthcare, providers must deploy these tools carefully to ensure they complement rather than erode patient trust. Personalized, transparent, and empathetic AI use is key to its successful adoption in patient care.